Privacy Policy
Vowenx Privacy Policy — GDPR: data collected, purposes, retention periods, your rights.
Publié le May 08, 2026
Privacy Policy
Last updated: May 8, 2026
This policy describes how SAS Vowenx (data controller, SIREN 995 075 454, 100 route de Nîmes, 30132 Caissargues, France) collects, uses and protects your personal data, in accordance with the General Data Protection Regulation (GDPR) and applicable data protection law.
1. Data We Collect
Depending on how you interact with our site, we may collect:
- Identity: first name, last name, title;
- Contact details: email address, postal address, phone number;
- Order data: items purchased, amounts, payment method (no full payment card details);
- Technical data: IP address, browser type, pages visited (cookies);
- Account data: login credentials, preferences.
2. Purposes and Legal Bases
| Purpose | Legal basis |
|---|---|
| Order and delivery management | Performance of a contract (Art. 6.1.b GDPR) |
| Customer service and support | Performance of a contract / legitimate interest |
| Accounting and legal obligations | Legal obligation (Art. 6.1.c) |
| Newsletter and marketing | Consent (Art. 6.1.a) |
| Site improvement and analytics | Consent (cookies) |
3. Retention Periods
- Active customer data: for the duration of the business relationship, then 3 years for prospecting purposes;
- Billing data: 10 years (statutory accounting requirement);
- Cookies: maximum 13 months from the date of deposit.
4. Recipients
Your data is accessible to authorised Vowenx internal teams and our processors (IONOS hosting, payment providers, carriers DPD/Chronopost/DHL/FedEx, Resend email platform, analytics). Your data is never sold to third parties.
5. Transfers Outside the EU
Some processors may be located outside the EU. In such cases, transfers are governed by Standard Contractual Clauses (SCCs) approved by the European Commission or by an adequacy decision.
6. Your Rights
You have the following rights over your personal data at any time:
- Access: obtain a copy of your data;
- Rectification: correct inaccurate data;
- Erasure: request deletion ("right to be forgotten");
- Restriction of processing;
- Objection to processing, including for marketing purposes;
- Portability: receive your data in a structured, machine-readable format;
- Withdrawal of consent at any time;
- Post-mortem directives regarding the handling of your data after your death.
To exercise your rights: contact@vowenx.com with proof of identity. We will respond within one month.
7. Security
Vowenx implements appropriate technical and organisational measures to protect your data: TLS encryption, password hashing, access controls, encrypted backups, and regular security audits.
8. Cookies
Our site uses essential cookies (cart, session) and optional cookies (audience measurement, personalisation) subject to your consent via the cookie banner. You can update your preferences at any time.
9. Complaints
If you believe your rights have not been respected, you may lodge a complaint with the CNIL (French data protection authority):
- 3 place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, France
- www.cnil.fr